Professional Services Resident Manager, NG-SIEM (Remote)

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Requirements:

• 8+ years of experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity.
• Strong understanding of employee management concepts with the demonstrated ability to lead teams.
• Prior management experience (3+ years) of small to medium-sized teams within software deployment projects and/or field engineering or consulting organizations.
• Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities.
• Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs.
• Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts.
• Experience managing technical deployments, tracking time, and running projects from kickoff to closure.
• Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking and data storage.
• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders.
• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams.
• Strong written and oral communication skills in English.

Responsibilities:

• Build and grow a team that helps customers operationalize and support Next-Gen SIEM.
• Work with the professional services leadership team to build and enhance the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering.
• Work cross functionally with CrowdStrike teams to ensure successful delivery outcomes.
• Manage and mentor team members to help expand skill sets and maximize performance.
• Anticipate customer needs for Next-Gen SIEM by staying aware of new CrowdStrike technologies.
• Manage customer projects both directly and as a project leadership role.
• Work closely and collaboratively with customer information technology teams.
• Work closely and collaboratively with the internal Next-Gen SIEM cross functional teams to develop customer facing collateral.
• Lead skills workshops for the Platform Operations team.
• Ability to travel up to 25% of the time.