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Operations Team Lead
Posted 1 day agoViewed
💎 Seniority level: Lead, 2+ years
💸 Salary: 8400.0 - 10800.0 USD per year
🔍 Industry: Travel
🏢 Company: FlyFlat👥 1-10Travel AgencyOnline PortalsTravel
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years of experience in operations, travel coordination, or a similar role.
- Prior experience in billing, invoicing, and financial reconciliation.
- Experience in the travel industry, ideally in luxury travel or as a travel concierge.
- Strong leadership and people management skills, with experience overseeing remote teams.
- Excellent organizational and time management abilities, with a keen eye for detail.
- Familiarity with productivity tools such as Google Sheets, Slack, Asana, and CRM systems.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Intermediate to advanced English communication skills (written and spoken).
- A proactive attitude, ownership mentality, and a passion for delivering outstanding service.
Responsibilities:
- Lead, mentor, and manage a team of Operations Specialists, ensuring high performance and efficiency.
- Monitor workflows, assign tasks, and ensure that deadlines and quality standards are met.
- Conduct regular check-ins, training sessions, and performance evaluations to support team growth.
- Facilitate effective shift handovers and ensure seamless communication among team members.
- Oversee booking processes and ensure all client deliverables meet FlyFlat’s quality standards.
- Identify operational bottlenecks and implement solutions to enhance productivity.
- Track, analyze, and report on key operational metrics to improve efficiency and service levels.
- Manage and oversee billing and invoicing processes, ensuring accuracy and timeliness.
- Collaborate with Concierge and Operations teams to resolve any invoicing discrepancies.
- Maintain up-to-date financial records related to operational transactions and client accounts.
- Review and verify bookings, invoices, and other operational documents for accuracy.
- Develop and refine Standard Operating Procedures (SOPs) to improve workflow efficiency.
- Proactively suggest and implement process improvements to enhance client experience and operational effectiveness.
- Serve as the primary point of contact for escalations and issue resolution within the team.
- Work closely with other departments, including Client Services and Booking teams, to ensure seamless coordination.
- Foster a collaborative and supportive work environment, encouraging team members to share ideas and feedback.
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