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Field Operations Support Specialist
Posted 2 days agoViewed
💎 Seniority level: Senior, 5+ years
💸 Salary: 70000.0 - 89000.0 USD per year
🔍 Industry: Automotive / Marketing
🏢 Company: RAPP👥 5001-10000AdvertisingMarket ResearchMarketing
⏳ Experience: 5+ years
Requirements:
- Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience
- 5+ years of automotive / marketing experience
- Ability to drive and/or fly to various client meetings, spend up to 25% of overnights in hotels, and maintain valid driver’s license
- Ability to develop relationships with key decision-makers
- Build relationships with both internal and external customers
- Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner
- Develop strategies, action plans, and metrics to monitor results
- Effectively communicate ideas, challenges, and solutions
- Communicate and give presentations in front of groups
- Effectively convey processes and training
- Listen to others and appropriately act on information provided
- Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines
- Work autonomously with minimal supervision and under continual deadline pressure
- Work effectively in both a team and individual setting
- Work effectively in a fast-paced organization
- Use a variety of computer programs to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)
Responsibilities:
- Developing and managing marketing campaigns.
- Submitting and tracking tickets to ensure efficient resolution.
- Assisting with data extraction and preparing reports for meetings, including standardized reports.
- Supporting sales efforts and providing consultation based on reporting data.
- Standardizing and distributing monthly reports to both the FOS team and dealership partners.
- Training incoming FOS team members and managing training content.
- Collaborating with internal teams to create informational sheets for field distribution.
- Builds and maintains positive relationships with FOS team and clients
- Understands and drives key performance indicator (KPI) improvement
- Examines client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations and makes recommendations to FOS team
- Proactively communicate to FOS team and Management
- Strategizes aftersales marketing performance and solutions
- Identifies and recommends program changes and marketing strategies
- Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client , FOS team and internal teams
- Manages all customer issues and conflict resolution
- Enrolls new orders for retention programs and custom campaigns
- Receives and submits account updates, enhancements, and recommended changes
- Uses Salesforce on a regular basis
- Communicates all program changes, enhancements, and application bug fixes to the Account Management team
- Shares results-oriented OEM marketing solutions, effectiveness, and challenges
- Successful completion of required training program and assessments
- Other duties as assigned
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