Proven experience in customer support or a related role, demonstrating exceptional customer service skills and problem-solving aptitude.
Comprehensive knowledge of Microsoft product suite, including Word, Excel, PowerPoint, and Outlook.
Outstanding organizational, problem-solving, and communication skills.
Proactive approach to customer support and issue resolution.
Demonstrated ability to work effectively in a collaborative, team-oriented environment.
Proficiency in Yardi Voyager, with a robust understanding of its functionalities and capabilities.
Responsibilities:
Efficiently manage and resolve customer support tickets, ensuring timely and satisfactory outcomes.
Engage closely with clients to comprehend their needs, address inquiries, and deliver superior customer satisfaction.
Provide exceptional customer service by adeptly handling inquiries, complaints, and suggestions with promptness and professionalism.
Maintain meticulously organized records of tickets, customer interactions, and related information to ensure seamless operations and efficient customer support.
Contribute to various team projects, ensuring successful execution and delivery of assigned tasks.
Oversee user security access, including the addition and removal of users from various applications, adhering to established guidelines and protocols.
Create and maintain current and future training documentation, including SharePoint sites for the entire team.