Complaints Adviser

Posted 3 days agoViewed

💎 Seniority level: Tenured FCA-regulated Complaints Adviser with extensive experience of sending final written responses

📍 Location: UK

💸 Salary: 24750.0 - 27250.0 GBP per year

🔍 Industry: Banking

🗣️ Languages: English

⏳ Experience: Tenured FCA-regulated Complaints Adviser with extensive experience of sending final written responses

🪄 Skills: Analytical SkillsProblem SolvingCustomer serviceWritten communicationComplianceEmpathyVerbal communicationActive listening

You have banking experience with an understanding of the complaints process or, you’re an experienced regulated complaint handler.
You have extensive experience of written final responses
You’re resilient and confident dealing with customers' problems over the phone.

Providing the best customer experience when handling customer’s complaints in writing and over the phone.
Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems.
Investigating complaints so we can give the customer the right outcome.
We are the last point of contact for the customer to help resolve their complaint.
Working through customer problems and escalating these across Monzo where required to reach the right outcome within our deadlines.