Front End Virtual Assistant (Psychiatry Practice) (JOB ID: CALNIC)

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Requirements:

• Bilingual (Spanish/English) – Essential
• Experience in customer service (preferably in healthcare)
• Proactive attitude and ability to learn quickly
• Strong organizational and multitasking skills
• Comfortable using scheduling and telehealth platforms (training provided)
• Reliable internet connection and ability to work remotely
• Ability to work independently with minimal supervision

Responsibilities:

• Provide translation services for Spanish-speaking patients
• Schedule patient appointments across multiple locations (AZ, CA, OR, NM, WA, CO, TX, WA/CU)
• Verify insurance information and assist patients with related inquiries
• Manage telehealth scheduling software and Zoom links for virtual sessions
• Follow up with patients regarding appointments and other administrative matters
• Provide real-time translation support for Spanish-speaking patients
• Maintain accurate patient records, manage company emails, and handle administrative documentation
• Verify and schedule follow-up appointments after daily visits
• Communicate effectively with patients and healthcare providers to ensure seamless operations
• Participate in Zoom meetings with providers and clients when needed
• Verify billing was completed by the provider through the clearing house portal