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Senior Consultant, Technical Solutions
Posted 8 days agoViewed
💎 Seniority level: Senior, 8+ years (Basic Qualifications) or 5+ years (Advanced Degree) or 2+ years (PhD)
💸 Salary: 113800.0 - 206350.0 USD per year
🔍 Industry: Payments and Technology
⏳ Experience: 8+ years (Basic Qualifications) or 5+ years (Advanced Degree) or 2+ years (PhD)
Requirements:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
- A track record of strong customer focus and client-facing experience.
- A self-starter with strong organization and resolution management skills.
- Strong leadership capabilities and interpersonal skills.
- Strong problem-solving skills.
- Deep understanding and experience with technical concepts.
- Excellent written and verbal communication skills.
Responsibilities:
- Act as primary technical point of contact for medium to high complexity clients, stakeholders, and implementation/consulting projects.
- Manage and troubleshoot escalated technical problems, work with Development, Product, Operations, and Client technical/business teams with a high degree of independence.
- Owns and drives to completion solutions for emergent or novel problems.
- Understand industry trends that affect supported products and services and how clients are impacted.
- Brings and educates on Voice of the Customer to the team.
- Provide technical implementation assistance to developers.
- Perform business analytics and performance monitoring of key client(s).
- Educate clients on how enhancements and services benefit their business.
- Represent team to other depts: Sales, Operations, Product, and Development
- Partner with Sales to build relationships with technical/business contacts across account portfolio.
- Build deep product knowledge in VROL products and services.
- Create, edit, and distribute client notifications and communications.
- Awareness/improvement on individual and team metrics.
- Provides metric-based insight to team.
- Proven ability to visualize and communicate the story around data.
- Consultative, team-oriented, diplomatic, and results driven.
- Commit to and deliver value as part of a Scrum team.
- Commit to being part of and fostering a sense of team.
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