Quality Assurance Training and Development Specialist

View full description

Requirements:

• Bachelor’s degree in higher education, business, finance, accounting, or related field.
• 10 years of progressively responsible experience in FSA administration and compliance.
• 3-5 years of demonstrated experience developing and delivering training.
• Thorough understanding of FSA regulations, student account management, and institutional processes, with the ability to translate complex information into clear, effective training.
• Working knowledge of Brightspace D2L, Microsoft 365 including SharePoint, OneDrive & Teams, PeopleSoft, Anthology, FSA Partner websites, and other remote training tools.
• Proven experience in developing, delivering and ensuring engagement of scalable, asynchronous training programs and tracking completion for large teams in a remote environment.
• Comfortable developing relationships and rapport across teams to promote collaboration and continuous improvement.
• Excellent communication skills, both verbal and written, with a proven ability to convey complex and specialized topics to diverse audiences in clear, accessible language.
• Ability to analyze data and reports to assess risks and identify opportunities for improvement via training.
• Ability to use professional judgment and discretion to assess the current state for needs and make training implementation decisions.
• Ability to independently design training programs to fulfill needs.
• Self-motivated with strong problem-solving skills.
• Ability to balance multiple projects.
• Anticipate and problem-solve areas of risk.
• Thrive in a dynamic environment with regularly shifting priorities.

Responsibilities:

• Create, update, and maintain comprehensive training programs on compliance related topics specific to federal and state financial aid regulations, scholarships, student account management and system processes, including a robust onboarding experience for new staff.
• Serve as the subject matter expert for all financial aid and student finance-related training content, ensuring all training aligns with up-to-date regulations and institutional policies.
• Partner with the School Certifying Official (SCO) team to support the training and onboarding of new SCOs who will be certifying Veteran Education Benefits
• Develop and implement cross-training initiatives within the Quality Assurance (QA) team and across Student Operations teams.
• Identify, configure, and leverage technology platforms for creating asynchronous learning modules, including tracking completion to ensure scalable success.
• Ensure that training modules are accessible and trackable, optimizing learning pathways for staff and improving onboarding, compliance, and skill development.
• Provide regulatory-based insights and suggestions for updates to policies and procedures, collaborating with department leads and cross-functional teams to keep staff aligned with current compliance standards.
• Regularly review and analyze new regulations and share relevant information with departments, ensuring that new information is easily digestible and actionable for staff members.
• Establish and maintain a system for collecting trainee feedback to measure the effectiveness of training and identify areas for improvement.
• Review training performance data and reports to assess areas of risk and opportunity for training and development.
• Adapt programs based on feedback and changing needs.
• Build and maintain strong relationships across departments, facilitating communication and ensuring staff are well-prepared to effectively administer Federal and State Student Aid.
• Foster collaboration with various teams (Processing, Academic and Finance Advisors, Student Business Services, etc.) to provide ongoing learning opportunities and solutions based on identified risk and departmental performance.
• Demonstrated success in developing and delivering training in a remote environment, utilizing virtual tools and platforms to ensure engagement, participation, and skill development for geographically dispersed teams.
• Continuously seek innovative solutions and ideas to improve training strategies, keeping abreast of trends in financial aid, student services, and training technologies.
• Work independently and as part of a collaborative team, with the ability to manage frequently changing priorities and meet deadlines in a fast-paced, evolving environment.