Learning Specialist II, Trust & Safety

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Requirements:

• 5+ years of experience in developing and delivering adult learning programming and training.
• 2+ years of experience in Trust and Safety training management highly preferred.
• Experience managing the full content development lifecycle from needs analysis to training evaluation using instructional design assessment strategies.
• Excellent written and verbal communication, including strong presentation and facilitation skills.
• Instructional design knowledge and application with the ability to transform content into highly engaging and impactful learning experiences. Knowledge of instructional design tools (Articulate, Google slides etc.).
• Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
• Self-motivated with a track record in stakeholder management, problem-solving skills and able to operate autonomously in an evolving and fast paced environment.
• Experience in managing LMS and KB (Knowledge base) tools and platforms.
• Comfortable viewing, discussing, and training on controversial, graphic, or sensitive content.

Responsibilities:

• Partner with internal stakeholders/subject matter experts to develop, facilitate and deliver training to ensure Business Process Outsourcing (BPO) vendor and Trust and Safety employee knowledge management.
• Work collaboratively with the training manager and internal stakeholders to identify training needs, problems and suggest training solutions.
• Own end-to-end creation and delivery of innovative training that is easily digestible for adult learners and applied across virtual, video and e-learning modalities.
• Facilitate interactive training sessions, delivering an exceptional learning experience for participants.
• Manage multiple projects and priorities simultaneously and mitigate risks to eliminate potential roadblocks in the design, development and implementation of training.
• Assess the impact of training and measure knowledge retention in, identifying where knowledge and skills gaps remain.
• Identify risks and opportunities across multiple projects within Trust and Safety Training.
• Develop and deliver an exceptional onboarding experience for new Trust and Safety employees.
• Lead governance around training documentation and the knowledge base, ensuring updates are made in accordance with policy or enforcement changes.
• Leverage the learning management tool (LMS) to create learning paths, manage learner groups, assign training to the relevant audiences and monitor completion & reporting.