US Field Application Engineer (West Coast/Midwest/Great Lakes)

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Requirements:

• BS/MS in Computer Science, Electrical Engineering or equivalent work experience
• Experience in the semiconductor and/or Artificial Intelligence industry in a customer-facing application development or technical support role
• Excellent communication and interpersonal skills, with the ability to engage with customers and internal teams effectively
• Self-motivated and results-oriented, with a passion for staying up-to-date on the latest advancements in AI technology
• Programming experience in a relevant area such as Python, C/C++, OpenCL, CUDA
• Experience using a high-level ML framework such as PyTorch or TensorFlow
• Solid understanding of embedded systems and practical experience with embedded hardware
• You have excellent communication and presentation skills
• Ability to travel to company sites as needed (expect up to 30% travel)

Responsibilities:

• Engage with customers to understand their needs, acting as a technical expert on Axelera AI’s platform.
• Address inquiries, provide product knowledge, and resolve technical issues directly or via R&D coordination.
• Collaborate with Marketing and Business Development on product launches and technology evangelism.
• Support Sales in expanding existing accounts, identifying new customers, and defending design wins.
• Track customer interactions, ensuring follow-ups and effective communication.
• Gather and relay customer feedback to Product Management for product improvements.
• Conduct competitive analysis through customer and industry insights.
• Assist in creating clear, compelling, and instructive product documentation
• Advocate for customers internally, ensuring responsiveness and driving product enhancements.