Senior Software Engineer-Full Stack Developer

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Requirements:

• 5+ years of software development experience.
• Strong programming/coding fundamentals with proficiency in at least one of the programming languages (Java, Python, Go, React) and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
• Good Database Management skills and understanding of data models. Writing complex SQL queries to analyze the data and generate reports.
• Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools etc
• Experience working in Agile/Scrum environments, with a solid understanding of software development lifecycle processes.

Responsibilities:

• Design and develop secure, scalable technical solutions using Zendesk. Zendesk API’s and other related technologies.
• Maintain and optimize full lifecycle software development using standard configuration, API/Integration development.
• Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with designing, and developing various systems to meet and address technical requirements and resolve current process issues.
• Developing integration between Zendesk and other systems in customer support business.
• Work closely with internal stakeholders & business to design, develop, and implement solutions using Zendesk and other Customer Support software tools.
• Be the point of contact for the AI, Zendesk App development and integration development related to all Customer Support related development processes.
• Monitor performance of integrations, automations, triggers, and workflows within the support systems echo system.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.