Senior Program Manager - Strategic Cloud Programs

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Requirements:

• Minimum of 5 years in program management or business development, preferably in technology or SaaS industries.
• Proven experience with Cloud (AWS, Microsoft Azure, Google Cloud) Private Offers (CPPO, MPPO) and AWS Marketplace Management Portal (AMMP).
• Strong understanding of Cloud and SaaS operations, marketplace best practices, and private offer processes.
• Exceptional interpersonal and communication skills for building and maintaining relationships with internal and external stakeholders.
• Strong project management skills with a proven track record of managing complex, cross-functional initiatives.
• Results-oriented, self-motivated, and capable of thinking strategically while executing tactically.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Bachelor’s degree in business, marketing, computer science, or a related field.

Responsibilities:

• Design, implement, and manage Cloud programs that enhance Red Hat’s value proposition with Regional Cloud Providers and Global Hyperscalers.
• Update, manage, and maintain the Red Hat Cloud Program Guide, as well as Technical, Operations, and Implementation Guides.
• Own, manage, and publish Cloud Program Quarterly Updates, including pricing, incentives, promotions, program changes, SKU updates, and the SKU Guide.
• Work cross functionally with the Partner Engagement Experience (PEX) team, to provide Cloud Requirements that will need to be integrated into global Red Hat Partner Program, and Incentives structure and processes.
• Develop Methodology for collecting Cloud Partner Forecast weekly across multiple RH systems (RH Sales Cloud +) based on metrics aligned to Cloud Annual Revenue Growth Goals
• Develop Cloud Forecast emplate that aligns with RH sales forecast template and adequately represents current Cloud Forecast across Partner, Region, Delivery Type (Console vs. Mgd Services vs. Marketplace) and Product.
• Include Renewals (incl. Private Offer).
• Align with Operations in delivering forecast to meet weekly forecast cadence.
• Work with teams across Sales, Marketing, Product, Operations, and Engineering to execute Cloud pricing, programs, promotions, and initiatives.
• Enable Regional Sales, Partner Account Managers (PAM), and Cloud Solutions Engineers (SE) with updates and training on Cloud Program changes and enhancements.
• Support large Cloud deals and private offers by facilitating coordination between Sales, Partner Leads, Business Units, and Engineering teams to expedite deal closures.
• Collaborate closely with PEX and Sales Operations to support program implementations that enable management of our royalty-based business
• Leverage data to identify opportunities to enhance the Cloud pipeline and revenues across Console, managed cloud services (AWS ROSA & Microsoft ARO), and Cloud Marketplaces (Public and Private).
• Troubleshoot and resolve issues related to Cloud programs, including billing, invoicing, SKUs, and quotes, by liaising with appropriate teams (Sales, Alliances, Deal Desk, etc.).
• Ensure all program activities comply with Red Hat policies, regulations, and best practices, maintaining high governance and operational standards.
• Act as a change agent to identify and implement improvements to the Cloud Program to scale with Red Hat’s Cloud strategy.
• Problem-solve to eliminate complexity in programs AND process (example: Private Offers) with a view to Speed in Execution for customer/partner cloud based deals).
• Create new motions and engagement models, where applicable, that will help drive net new growth or accelerate existing customer models.
• Facilitate promotional initiatives, including Regional Cloud and Global Hyperscaler Marketplace Private Offers, to drive pipeline growth and opportunity closures.
• Be Pro-Active in engaging both partners (Hyperscalers, Regional Cloud Providers) and customers in understanding current cloud market trends, hyperscaler strategies and therefore RH’s cloud strategy to best optimize RH customer outcomes.
• Undertake additional projects and responsibilities to align with the global Cloud Strategy.