Default Loan Servicing Specialist - Foreclosure

View full description

Requirements:

• 3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal
• High School Diploma or equivalent or combination of education and experience
• Good verbal and written communication skills
• Strong attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• MSP and LoanSphere experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
• Working knowledge of fundamental concepts, practices and procedures of foreclosure
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

Responsibilities:

• Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
• Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
• Manage foreclosure proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
• Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Audit accounts for expense compliance and ensure proper application to system of record
• Perform required research on any loan with questionable items such as the application of payments and any other situation that may arise.
• Review and respond to audit and quality control requests
• Report all litigated, and class action matters to management.
• Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
• Manage exception reporting used as key controls for minimizing risk.
• Exercise judgment within defined procedures and practices to determine appropriate action
• Follow department processes and procedures and make recommendations to enhance these processes
• No formal supervisory responsibility but is resource to less experienced team members.
• Works under general supervision applying well established techniques, procedures or specific standards.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners