Specialist, Content Operations (Cantonese Required)

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Requirements:

• 1-3 years of experience in web operations, content management, or a related field.
• Proficiency with content management systems (CMS) such as HubSpot.
• Familiarity with contentstack or other headless CMS platforms.
• Experience with email marketing tools such as Stripo and MoEngage.
• Basic knowledge of project management tools like Monday.com or JIRA.
• High attention to detail with a commitment to accuracy and quality.
• Full professional proficiency in Traditional Chinese, Cantonese and English highly preferred, to work on content for the Hong Kong & Taiwan markets
• Strong communication skills with the ability to work effectively with cross-functional teams.
• Proactive approach to identifying issues and suggesting solutions.
• Ability to manage multiple tasks and priorities in a fast-paced environment

Responsibilities:

• Execute content updates in the product catalog using Contentstack
• Manage and update content in various CMS platforms such as HubSpot
• Create and update campaign-related content in email marketing tools such as Stripo and MoEngage
• Ensure all updates are accurate, timely, and align with the brand's guidelines
• Review briefs and tasks assigned via Monday.com, JIRA, or other project management tools
• Collaborate with the Product Manager and other stakeholders to clarify requirements and ensure that tasks are completed to the highest standard
• Manage links, images, and other assets in line with platform requirements
• Monitor the platform regularly to ensure content accuracy and consistency
• Perform quality control checks on all content updates to identify and rectify errors, expired content, or dead links
• Work with the team to maintain a high standard of content across all platforms
• Regularly review the platform for content accuracy and operational efficiency
• Report any issues or discrepancies to the Product Manager and suggest improvements to streamline processes
• Work closely with cross-functional teams, including marketing, product, and legal, to ensure content meets business objectives and regulatory requirements
• Participate in team meetings and contribute ideas to improve content operations and workflow efficiency