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Systems and Vendor Solutions Trainer (Remote with Travel)
Posted about 6 hours agoViewed
🔍 Industry: Insurance
🏢 Company: Superior Insurance Partners LLC
Requirements:
- Advanced knowledge of Applied Epic and CSR24 software (required).
- Demonstrated ability to problem-solve and anticipate solutions.
- Experience in insurance policy lifecycle management preferably as an Account Manager or higher.
- Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, and PowerPoint).
- Effective prioritization and deadline management skills.
- Professional, organized, and skilled communicator with the ability to convey ideas, concepts, and strategies to all levels of the organization.
- Competence in the collaboration tool Teams.
Responsibilities:
- Conduct site visits and remote meetings with agencies to provide training on service processes/procedures and workflows, the features and operation of our Applied Epic, BPOs, CSR24 and other related vendor solutions.
- Maintain workflows, create job aids, and promote best practices.
- Deliver both onsite and remote training courses for introductory and intermediate level users.
- Provide timely and detailed responses to agency partners’ support requests.
- Assist in data clean-up before and after conversions.
- Manage multiple projects with well-defined plans and deadlines.
- Evaluate results and initiate changes to help achieve organizational objectives.
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