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Customer Service & Support Specialist Daylite
Posted about 15 hours agoViewed
🔍 Industry: Software Development
Requirements:
- Communicate with empathy
- Create a positive experience
- Know macOS and iOS inside and out
- Take initiative to help
- Understand business operations
- Are adaptable and organized
- Love collaboration
Responsibilities:
- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
- Troubleshooting technical issues related to Daylite and Billings Pro
- Providing billing and subscription support, answering questions about invoices, renewals, and payments.
- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions.
- Logging and tracking customer issues with detailed documentation.
- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams.
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