Jira specialist - ITSM and Cloud expert

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Requirements:

• 3+ years of experience in Jira administration and customization (JSM & Cloud).
• Strong knowledge of ITSM frameworks (ITIL, Incident/Change/Problem Management).
• Expertise in Jira automation, scripting (Groovy, JavaScript), and REST APIs.
• Experience integrating Jira with cloud platforms (AWS, Azure, GCP).
• Solid understanding of Atlassian ecosystem (Confluence, Bitbucket, Opsgenie, etc.).

Responsibilities:

• Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes.
• Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance.
• Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery.
• Integrate Jira with Confluence, Bitbucket, AWS, Azure, and third-party ITSM tools.
• Provide technical expertise and guidance on best practices for ITIL-compliant service management.
• Troubleshoot system issues, monitor performance, and implement improvements.
• Collaborate with IT, DevOps, and business teams to enhance service management capabilities.