SR Strategic Program Manager - Technical Program Management Office

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Requirements:

• 10+ years of technical project/ program management with marketing, supply chain, sales or finance experience
• History of implementing or enhancing SaaS solutions for a Professional Services business
• 7+ years of team management or large program experience
• Highly skilled in developing, publishing, and presenting executive level slide decks and reports.
• Strong strategic and executional leader
• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at all levels.
• Proficient in Microsoft Office applications
• Experience with Certinia for Professional Services, using ServiceNow for project management, SAFe (Scaled Agile For Enterprise), Business to Business marketplace and, experience in the technology industry, is a plus.

Responsibilities:

• Lead strategic projects initiated by the SLT and approved by the Director of Portfolio Management
• Responsible for ensuring consistent development, execution and reporting in-line with department SOP and best practices.
• Responsible for tracking the delivery of Agile objectives and communicating the in-process status to the portfolio team.
• Enforce governance policies and materials to support consolidation across stakeholders.
• Track metrics and KPIs across portfolios to report team performance, budget spending and benefit realization.
• Manage the internal customer engagement process to align expectations with results delivery.
• Manage the risk register for strategic programs and Agile release trains – work with the portfolio team to track and mitigate risks.
• Responsible for the coordination and completion the roadmaps for aligned functional and product teams.
• Enhance the Release Train Engineer function to drive enhanced program performance (cycle time, burn up tracking, etc.) across business value streams.
• Develop and support stakeholder communication processes for project-level status and other communication required to support successful delivery and management of business expectations.
• Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process, and taking corrective action as necessary.
• Monitor financial delivery and issue management processes, escalating issues and variances to budgets where necessary.