After-Sales Director

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Requirements:

• High School graduate or equivalent.
• 5 to 8 years Automotive Service and Parts leadership or equivalent experience (store level and multi-unit level).
• Valid driver’s license.
• Prior managerial accounting & P/L responsibility.
• Reside or are willing to relocate to primary region of responsibility.
• Four-year college degree.
• Industry knowledge (operations, management, insurer relations, etc.,).
• Ability to analyze and interpret financial operating reports.
• Experience in service, parts, and/or collision business operations.
• Current in industry trends, processes, and procedures.
• Exposure to advanced production principles.
• Demonstrated communications skills, both written and oral.
• Demonstrated project management, presentation, and training skills.
• Proficient in Microsoft Office applications.

Responsibilities:

• Provide quantitative/qualitative analysis of service & parts operations performance (financial, CSI, warranty trends, inventory performance, facility utilization).
• Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by priority.
• Assist After-Sales Managers (Service and Parts Managers) & GMs in development of and follow-up on “results oriented” business unit action plans.
• Champion AutoNation initiatives within the region (assess, train, implement, certify, etc.,).
• Business unit interaction through in-store visits, telephone, and written correspondence.
• Provide feedback to the market, regional and corporate staff based on the contacts.
• Involvement in and coordination of collective marketing efforts.
• Monitor morale & advise leadership of the region on appropriate courses of action.
• Develop succession plan within the region for continuous service & parts operations development.
• Oversight of the collective recruiting, selection, and staffing of store fixed operations in the region.
• Recruit, develop, and inspire high performing teams.
• Evaluate and coordinate training initiatives / recognition and team building.
• Participate in the annual budget preparation and validation with quantifiable data and initiatives.
• Compliance and reporting of any activity that would expose the corporation to avoidable risk.
• Effective leadership of assigned staff / coordinate external resources.