Customer Success Manager (LATAM Region)

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Requirements:

• 3+ years of experience in project/product management, preferably in the IT Professional Services industry.
• Ability to work with high-performance teams, supporting strategic direction, and executing optimization plans.
• Comfortable presenting, communicating and working with executive level audiences.
• Strong multitasking, presentation, and communication skills.
• Proficiency in Google Officce and experience with data analysis and nance.
• Desirable experience in digital consulting and product design
• Advanced level of English, both written and oral.

Responsibilities:

• Ensure the operability of the delivery in all accounts in the region, prioritizing daily management and coordinating the actions and initiatives of the account team.
• Act as a coordinating link between the teams, ensuring the correct execution and management of all customer orders and account initiatives.
• Ensure existing Latin American accounts, focusing on expanding the services we have with them, prioritizing the margin and revenue of the account.
• Strengthen alliances with existing accounts to improve the region's NPS.
• Serve as the primary point of contact between the customer and the company.
• Constant coordination between the different matrix areas of the organization.
• Monthly analysis of account and team performance in order to propose improvements, provide metrics, and trend analysis.
• Lead the region's account team, relying on the People and Technology teams to maintain employees in a healthy environment so that this is not a problem for the end customer.
• Oversee all the projects in the region and their progress at a high level with the objective of meeting the deliverables within the established times and with the quality promised by Tekton.
• Identify and propose opportunities for improvement in the services offered in order to meet specic customer needs.
• Analyze the competition to identify opportunities and differentiate.
• Support the creation and monitoring of proposals for existing clients