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Associate Support Call Center Consultant
Posted 2 days agoViewed
🔍 Industry: Healthcare
🗣️ Languages: English
Requirements:
- Capable of working in a remote setting currently
- Can work 11:00am-8pm EST
- Bachelor’s degree (preferred)
- Previous customer service experience
- Previous call center experience
- Creative and effective problem-solving skills
- Excellent written and verbal communication skills
- Friendly, patient and professional phone demeanor
- Dependable with the ability to work in a fast-paced environment
Responsibilities:
- Provide phone service, email, and live chat to Practice Fusion’s EHR community
- Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
- Maintain high levels of customer satisfaction by providing fast and accurate responses
- Be a champion of change management with both internal and external customers
- Document and manage customer interactions in our Salesforce CRM system
- Support leadership and actively contribute to key business initiatives
- Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
- Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform
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