Diversity, Inclusion & Belonging Senior Manager, Global Commercial Operations

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Requirements:

• Doctorate degree and 2 years of Commercial, Human Resources, Project/Program Management, and/or DI&B experience
• Or Master’s degree and 4 years of Commercial, Human Resources, Project/Program Management, and/or DI&B experience
• Or Bachelor’s degree and 6 years of Commercial, Human Resources, Project/Program Management, and/or DI&B experience
• Or Associate degree and 10 years of Commercial, Human Resources, Project/Program Management, and/or DI&B experience
• Or High school diploma / GED and 12 years of Commercial, Human Resources, Project/Program Management, and/or DI&B experience
• Demonstrated cultural engagement strategic development and execution within an ERG, DI&B council and/or commercial organization.
• Experience in training, facilitation and/or talent development in a commercial organization.
• Experience designing and maintaining cross-functional initiatives.
• An ability to see relationships among different projects and initiatives, and a drive to want to facilitate connections among them to ensure a more impactful outcome.
• Experience working with data from multiple sources to tell a story or inform decisions in the change management space or DI&B.
• Strong facilitation skills and ability to lead a room through meaningful discussion.
• Ability to develop practical but innovative solutions to business problems without precedent.
• Ability to develop relationships at all levels of the organization.
• Strong project management and organizational skills.
• Strong analytical skills and understanding of how to use data to inform program and process design.
• Ability to navigate a fast-paced environment and balance multiple priorities and competing demands.
• Self-directed and willing to take informed risks.
• A strong conviction for efficiency, ingenuity, and impact over activity.
• Willingness to “speak up” and respectfully challenge previous processes to drive continuous change.
• Self-starter with strong knowledge of Amgen’s DI&B efforts and execution.
• Ability to lead and manage projects from concept to completion.
• Strong interpersonal and communication skills (both verbal and written), including the ability to reliably and confidentially engage with Amgen senior management.
• Experience conducting needs analysis across broad stakeholder groups.
• Ability to collaborate, lead, and influence cross-functional teams and partners.
• Strong communicator with change management experience and matrix leadership.
• Proficiency in utilizing work empowered tools (e.g., Miro, MS Teams, SmartSheet).

Responsibilities:

• Develop, sustain, and continuously improve critical metrics/KPIs to enhance leader insights (e.g., metrics dashboards) that empower GCO/USBO leaders to champion and embed DI&B in their business strategy.
• Serve as a key execution lead for GCO U-Belong Journey, cultural initiatives, and inclusive leadership activities.
• Facilitate functional workshops and offer insights relevant to cultural content, overviews, and selected “roadshow content”.
• Maintain and archive records aligned with various prioritized projects (Rmrblty formerly #IAR, Inclusive Workshops).
• Understanding of the USBO and GCO broader business goals to appropriately identify solutions and customize for business leaders.
• Support GCO DI&B Lead with resource tools and activities associated with prioritized projects.
• Collaborate with management on calendars and event planning for Town Halls, Inform Sessions, and Semester Meeting planning.
• Streamline processes, simplify resources, and communicate with critical DI&B partners and Council collaborators updates that impact engagement or sustainment of resources.
• Assist with monitoring specific GCO DI&B team email inboxes to answer broader initiative questions, provide information and/or resolve issues (DI&B Action Plan and Cultural Initiative Planning).
• Manage project, timelines for milestones and workstream resources, and partners with cross-functional teams to identify & support improvement processes & practices.
• Own enhancements and ongoing sustainment of cultural roundtables, strategic partnerships (internal/external) to include ways to continuously market these resources and drive utilization.
• Support collaboration with business stakeholders to ensure the developed engagement initiatives are aligned with the business objective and enterprise long term efforts – using a tracker or planning tool(s).
• Partner closely with the enterprise DIB as well as USBO HRBPs and Employment law on key activities and initiatives.
• Establish project goals with GCO DI&B Director, manage timelines and performance metrics.
• Support program management, scheduling, and recordkeeping for DI&B specific pillar support activities.
• Build and sustain platforms to integrate key data points from different sources to better inform the value of GCO DI&B programs and efforts.
• Manage the GCO DI&B budget in collaboration with leadership.
• Engage in external benchmarking and research relevant to the work you own.
• Propose and implement critical organizational change and engagement efforts that shape the culture for a more inclusive organization across GCO in close partnership with the regional DIB leads.
• Serve as key point of contact and facilitator for GCO DI&B councils and functional working teams to help drive information and standard methodology sharing.
• Contribute to facilitating processes and support mechanisms for onboarding of GCO staff, this includes continuous improvement practices in partnership with Talent Acquisition, and GCO Learning & Performance, ensuring there are resources available to embed DI&B “culture” initiatives in the onboarding framework.
• Co-Lead strategy and plan for GCO DI&B internal to Amgen communications in alignment with Corporate Affairs and DI&B partners (e.g., channels, content calendar / communication plan, spotlight videos).
• In partnership with GCO DI&B leadership and global Employee Resource Group (ERG) leads, drive communication and engagement of the USBO community.