Technical Support Representative, Tier 1 (UK Remote)

Posted 20 days agoViewed

📍 Location: United Kingdom, GMT

🔍 Industry: Education

🗣️ Languages: English

🪄 Skills: SQLMac OS XCommunication SkillsProblem SolvingCustomer serviceMicrosoft OfficeRESTful APIsLinuxExcellent communication skillsTroubleshootingComputer skillsTechnical supportSaaS

Requirements:

Bachelor’s degree or applicant with experience working in a customer support role.
Fluent spoken/written English.
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
Excellent computer skills.
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products.
Excellent planning and organisational skills.
Ability to work with sensitive and confidential material and possess excellent judgement.

Responsibilities:

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

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