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Outbound Call Center Rep - Remote

Posted 7 days agoViewed

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💎 Seniority level: Junior, 1+ year

🔍 Industry: Healthcare

🗣️ Languages: English

⏳ Experience: 1+ year

Requirements:
  • 1+ year call center experience OR 2+ years general work experience
  • Previous outbound call center or high volume experience preferred.
  • Desire to work in an efficient, results-oriented outbound call center environment.
  • Good communication skills.
  • Strong computer skills.
Responsibilities:
  • Make outbound calls to offer, explain, and schedule free in-home or virtual health evaluations.
  • Follow scripts and respond to rebuttals.
  • Meet daily goals.
  • Adjust, reschedule, and cancel appointments.
  • Monitor performance results.
  • Report member complaints.
  • Participate in coaching.
  • Follow HIPAA guidelines.
Apply

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  • High School Diploma or equivalent preferred
  • 1+ year call center experience or 2+ years general work experience
  • Ability to work under metrics-driven conditions
  • Make outbound calls to schedule health evaluations
  • Follow scripts and respond to member inquiries
  • Monitor performance metrics and report issues

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🔥 Outbound Call Center Rep - Remote
Posted 4 days ago

🔍 Healthcare

  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience OR 2+ years general work experience required.
  • Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
  • A desire to work in an efficient, results-oriented outbound call center environment.
  • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
  • Good communication skills, friendly and conversational.
  • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
  • Strong computer skills and the ability to use multiple systems at the same time, while making calls.
  • Proficiency in the English language
  • Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
  • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
  • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
  • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
  • Report member complaints and escalations immediately to Member Engagement Managers.
  • Participate in peer side-by-side coaching as needed.
  • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
Posted 4 days ago
Apply

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