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IT Support Engineer (weekends only) - remote
Posted about 1 month agoViewed
💎 Seniority level: Strong experience
🔍 Industry: Law Firm
🗣️ Languages: English
⏳ Experience: Strong experience
Requirements:
- Strong experience with IT End-User Support/Helpdesk & System Administration.
- Strong experience administering Email and MS Office 365 application, Azure and Active Directory
- Good English language skills to communicate and resolve issues with US/UK colleagues.
- Experience with Teams, SharePoint and other applications beneficial.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent will be a plus.
Responsibilities:
- Maintaining and managing the Firm's Virtual Desktop Infrastructure (VDI) and Mobile Device Management (MDM).
- Familiarity with Microsoft Azure and AWS infrastructure.
- Manage MS365 administration, set up, configuration, password changes etc.
- Monitor Infrastructure and perform regular health-checks.
- Coordinating with external vendors for any additional platform support.
- Application support performing Time Entry records administration on the LPM platform.
- Client and Matter onboarding and management on behalf of billable team members
- Documentation and reporting monitoring system performance and report any issues to IT engineers.
- Compile data and generate reports on operational activities using system-generated and other information
- Maintain and Manage IT Reports & Dashboards.
- New User/Partner Onboarding and support.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Any other duties as dictated by business requirements or CTO.
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