Customer Support Advisor - Spanish Market

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Requirements:

• Native or proficient in Spanish
• 2+ years working in customer service, preferably in logistics
• Familiarity with online customer service platforms
• Strong communication and interpersonal skills

Responsibilities:

• Attend live chats and reach customers on the phone when necessary
• Support the sales team for customer service queries
• Be the first point of contact to handle and resolve customer complaints
• Provide friendly and efficient service and manage complaints
• Respond professionally to inbound calls, chats, and emails
• Proactively work to meet customer service KPIs