Remote Medical Virtual Assistant (Bilingual)

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Requirements:

• Bilingual -English and Spanish
• High School degree or Equivalency
• Knowledge of HHAExchange Knowledge Base
• Ability to interact effectively with all levels of personnel
• Ability to deal with difficult or sensitive situations in person or on the phone
• Excellent customer services having empathy and patience in working with the elderly population
• Effective organization skills with attention to detail
• Effective written and verbal communication in English
• Ability to work effectively in a team environment
• Ability to represent the Agency as a professional

Responsibilities:

• Monitors daily attendance for all patients.
• Schedules/Coordinates patient care staffing according to Agency policy
• Updates information daily utilizing HHA Exchange System regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness.
• Communicates with patients and their families regarding all changes including NO SHOW's or Cancellations.
• Maintain patient confidentiality and privacy with dignity and respect while managing phone calls in a supportive, reassuring manner.
• Maintains pertinent information regarding incoming calls, availability, and comments and submits to the Director of Paraprofessional Services regarding patient issues and concerns in a timely manner.
• Schedules all necessary personnel and resolves all last-minute cancellations.
• Reviews and submits any issues to the proper departments (e.g. Human Resources, Payroll, Intake Department, etc.).
• Works in conjunction with other office staff
• Provides support and guidance to office staff
• Responsible for maintaining or growing caseload
• Available for On-Call rotation
• Performs other nursing activities as directed.