L1 IT Support Technician (Remote, Contract)

Posted about 1 month agoInactiveViewed

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💎 Seniority level: Junior, 2-3 years

📍 Location: United States, Canada, EEST

🔍 Industry: IT Support

🏢 Company: INFUSE EMEA

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: Microsoft Active Directory

Requirements:

2-3 years of experience in remote IT support
Proficient in Windows 10/11 and macOS
Experience with Microsoft 365 and Google Workspace
Hands-on experience with Entra ID
Familiarity with ITIL framework
Knowledge of networking concepts

Responsibilities:

Provide prompt Level 1 technical support
Log, dispatch, track, escalate, and follow up on support tickets
Maintain user satisfaction through exceptional service
Collaborate with teams to improve IT Support
Contribute to knowledge base and documentation
Undertake additional responsibilities as assigned