Sr. Implementation Manager (West)

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Requirements:

• 6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Comfortable working with data and proficiency in SQL + Excel
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

Responsibilities:

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer.
• Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.
• Breakdown hairy, challenging business problems
• Own execution and outcomes
• Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
• Drive operational metrics (process throughput, defect rate, etc.)
• Understand the business in-and-out to be proactive about solving emerging problems