Customer Support Generalist

Posted about 1 month agoInactiveViewed

View full description

💎 Seniority level: Junior, 2+ years in tech support or 5+ years in general support

📍 Location: United States

🔍 Industry: Healthcare Technology

🏢 Company: Commure + Athelas

🗣️ Languages: English

⏳ Experience: 2+ years in tech support or 5+ years in general support

🪄 Skills: TroubleshootingTechnical support

Requirements:

2+ years tech support experience or 5+ years general support
Strong problem-solving skills
Experience with Zendesk preferred
Proficiency with Slack and G Suite

Responsibilities:

Handle inbound calls, emails, and live chats
Provide assistance for Remote Patient Monitoring and Revenue Cycle Management
Troubleshoot technical issues
Work with specialists on escalated issues
Collect feedback for documentation updates