Billing Solutions Coordinator (Healthcare Patient Accounts Call Center)

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Requirements:

• High school diploma or GED equivalent required; Bachelor’s degree preferred.
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred.
• Prior experience with Electronic Health Record systems (EHRs), Call Center and phone systems.
• Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.
• Strong understanding of major health insurance carriers (in and out-of-network).
• Knowledge of medical terminology.
• Demonstrated professionalism in dealing with confidential and sensitive patient information.
• Detail-oriented with ability to multi-task and prioritize in a fast-paced environment.
• Ability to type fluently.
• Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion.

Responsibilities:

• Handle Revenue Cycle department interactions via phone, email, voicemail, faxes, and patient portal.
• Communicate with offices and patients to ensure current information.
• Process payment requests from patients.
• Accurately update insurance plan and other portal information for patients as requested.
• Support leadership with reporting needs.
• Answer patient questions regarding their accounts and centers.
• Resolve account challenges and communicate troubleshooting steps.
• Identify revenue cycle challenges and escalate as necessary.
• Review billing transactions for accuracy.