IT Support Specialist - Philippines

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Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-4+ years of experience in IT support or technical assistance.
• Proficiency in Windows and Mac operating systems, as well as common office software (e.g., G Suite/Google Workspace).
• Exposure to Cybersecurity compliance (Soc-2, GDPR, CCPA, for example).
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work outside regular office hours as required - specifically US Time Zone hours.
• Knowledge of IT security practices and data protection.

Responsibilities:

• Provide first-line technical support to employees, addressing hardware and software issues.
• Respond to IT support requests via phone, email, and in-person, ensuring timely resolution.
• Assist with software installations and updates, ensuring compliance with company policies.
• Perform routine system maintenance and backups to ensure data security and system reliability.
• Document technical issues, solutions, and troubleshooting steps for future reference.
• Collaborate with the IT team to identify and implement process improvements.
• Maintain an inventory of IT equipment and manage IT assets.
• Ensure compliance with company IT policies and security protocols.
• Provide training and guidance to end-users on IT best practices.