Integration Manager

Posted 30 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: Bratislava, Bratislava Region, Slovakia, Poland, Romania

🔍 Industry: Gambling/iGaming

🏢 Company: GoReel

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: SQLKibanaJiraGrafanaAnalytical SkillsMultitaskingDocumentationTroubleshootingTechnical support

Requirements:

At least 3+ years in the L2 technical support: Resolving tickets coming from L1; tracking and passing tickets to L3, which the candidate himself cannot handle;
Experience in the Gambling/iGaming domain;
At least Upper-Intermediate English both written and verbal, you should be able to engage in tech-relating conversations;
Experience with supporting systems built on client-server architecture;
Experience in working with browser-based developer console;
Being confident in troubleshooting network issues;

Responsibilities:

Handle tickets coming from L1 support, no direct interaction with end users.
Support will create and manage existing technical configurations needed to make the product work.