Email Marketing Customer Success Manager

Posted 4 days agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: United States, Canada, Mexico, United Kingdom, Australia

🔍 Industry: Email marketing

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisRESTful APIsAccount ManagementClient relationship managementMarketingCRMData analyticsCustomer SuccessA/B testing

3+ years of experience in customer success, account management, or email marketing.
Strong understanding of email marketing strategies and metrics.
Excellent communication and interpersonal skills, with a focus on relationship-building.
Proven ability to analyze data and provide actionable insights.
Strong problem-solving skills and a customer-first mindset.
Experience with CRM and email marketing platforms is preferred.

Act as the primary point of contact for clients post-onboarding, addressing their needs and helping them maximize the value of email marketing services.
Analyze client campaigns, offering insights and recommendations for optimization and better engagement.
Conduct regular check-ins with clients to review performance metrics and discuss strategies for improvement.
Develop training materials and resources to educate clients on best practices for email marketing.
Collaborate with cross-functional teams to resolve any issues or technical concerns that clients may encounter.