Email Marketing Customer Success Manager

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Requirements:

• 3+ years of experience in customer success, account management, or email marketing.
• Strong understanding of email marketing strategies and metrics.
• Excellent communication and interpersonal skills, with a focus on relationship-building.
• Proven ability to analyze data and provide actionable insights.
• Strong problem-solving skills and a customer-first mindset.
• Experience with CRM and email marketing platforms is preferred.

Responsibilities:

• Act as the primary point of contact for clients post-onboarding, addressing their needs and helping them maximize the value of email marketing services.
• Analyze client campaigns, offering insights and recommendations for optimization and better engagement.
• Conduct regular check-ins with clients to review performance metrics and discuss strategies for improvement.
• Develop training materials and resources to educate clients on best practices for email marketing.
• Collaborate with cross-functional teams to resolve any issues or technical concerns that clients may encounter.