ApplyNational Accounts, Client Services Representative (Remote)
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💎 Seniority level: Entry, 1-3 years customer service experience, 3-5 years data entry experience, 1 year in customer service, administrative, or operational roles
📍 Location: United States of America
🔍 Industry: Pest Control and other services
🏢 Company: rentokilnorthamerica
🗣️ Languages: English
⏳ Experience: 1-3 years customer service experience, 3-5 years data entry experience, 1 year in customer service, administrative, or operational roles
🪄 Skills: Customer serviceMicrosoft OfficeOrganizational skillsWritten communicationVerbal communicationData entry
Requirements:
- High School Diploma / GED required.
- Some college preferred but equivalent work experience is acceptable.
- 1-3 years of customer service experience.
- 3-5 years of data entry experience.
- 1 year in customer service, administrative, or operational roles.
- Must have and express a sense of urgency when dealing with concerns.
- Intermediate organizational, verbal, and written communication skills.
- Computer literate with intermediate level of office applications.
- Ability to multitask and remain detail-oriented.
Responsibilities:
- Answers customer/client requests or inquiries concerning services, products, and concerns.
- Utilizes operational system to process service requests promptly.
- Updates all client information in corporate database and maintains the accuracy and integrity of the data.
- Ensures billing methods, pricing, and tax codes are properly entered.
- Notifies partners and sales teams of account changes and client concerns.
- Processes customer account changes including cancellations and service adjustments.
- Escalates repeated concerns or unsatisfactory service issues.
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