Service Delivery Manager - Los Angeles/Orange County, CA

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Requirements:

• Bachelor's degree preferred with 5+ years of progressive experience.
• 3+ years in leading and developing employees.
• Strong leadership and crisis management skills.
• Ability to communicate technology concepts to non-IT stakeholders.
• Strong interpersonal and relationship-building skills.
• Experience in driving service results and managing profit.

Responsibilities:

• Responsible for implementing plans and processes to meet growth objectives in revenue and maintenance gross profit.
• Assist District teams in developing processes for effective service delivery to enhance customer satisfaction.
• Monitor technician productivity and assess manpower needs.
• Support team development, onboarding new hires, and coaching team members.