Technical Support Engineer - India

View full description

Requirements:

• 4-6 years of experience in Pre/Post-Sales or Customer-facing roles.
• Hands-on experience with open-source data technologies.
• Familiarity with modern OLAP systems such as Apache Pinot, Druid, or Clickhouse is a plus.
• Experience with big data technologies like Spark, Hadoop, and Presto/Trino is a plus.
• Strong understanding of and hands-on experience with OLAP, Analytics, Kubernetes and SQL.
• Experience and/or strong understanding of streaming technologies such as Apache Kafka.
• Proven troubleshooting skills across systems, applications, network, JVM, and Linux-based applications.
• Strong knowledge of cloud infrastructure patterns and services within at least one of the major public clouds: Amazon AWS, Google Cloud, or Microsoft Azure.

Responsibilities:

• Collaborate closely with field technical teams and Engineering to troubleshoot and resolve performance and configuration issues for StarTree customers.
• Provide exceptional customer support through tickets and Slack Connect, with the option to leverage Zoom for more complex cases.
• Contribute to StarTree's knowledge base by documenting solutions, best practices, and lessons learned. Mentor and train team members to promote a culture of continuous learning and improvement.
• Act as the voice of the customer, proactively sharing product feedback, feature requests, and trends with development teams to drive innovation and enhance the StarTree product roadmap.
• Create internal tooling and identify opportunities to improve existing processes to increase team efficiency and effectiveness.
• Work effectively both individually and as part of a team, always striving to delight customers and embodying values of customer service and responsiveness.
• Work with advanced data technologies, including vector indexes, to support AI-driven innovations across diverse industries.