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Client Success Manager

Posted about 6 hours agoViewed

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💎 Seniority level: Manager, 3-5 years

📍 Location: Wilmington, Irvine, Austin

🔍 Industry: K12 education administration software

🏢 Company: LINQ

⏳ Experience: 3-5 years

🪄 Skills: Account ManagementClient relationship managementCross-functional collaborationCRM

Requirements:
  • Bachelor's Degree or equivalent experience.
  • 3-5 years of experience in a client-facing role, preferably in account management or customer success.
  • Strong communication and interpersonal skills.
  • Proven track record of managing client relationships.
  • Self-starter, curious, and solution-focused.
  • Excellent problem-solving skills.
  • Experience in a fast-paced environment with adaptability to change.
  • Expert time management and prioritization skills.
  • Proficiency in CRM software (e.g., Salesforce) is a plus.
  • Strong collaboration mindset and capabilities.
  • K12 experience preferred, but not required.
  • Must be able to travel 20-25%.
Responsibilities:
  • Develop and maintain strong relationships with assigned clients, serving as their primary point of contact.
  • Create and execute strategic account plans to enhance client retention and achieve positive outcomes.
  • Support clients in adopting and optimizing payment solutions.
  • Facilitate training sessions and provide resources for product enablement.
  • Oversee service delivery, ensuring engagements meet client expectations.
  • Identify upsell opportunities by understanding evolving client needs.
  • Manage incident resolutions and communicate promptly with clients.
  • Conduct regular check-ins to gather feedback and identify improvements.
  • Advocate for client feedback within the company.
  • Collaborate with sales, product, and support teams to address client needs.
  • Monitor client usage and performance metrics proactively.
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