Client Success Manager - West

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Requirements:

• 5+ years of experience in managing relationships or selling to HR leaders in B2B tech.
• Strong interpersonal and relationship-building skills with a proven success record.
• Ability to leverage data and storytelling to provide actionable recommendations.
• Excellent presentation skills and interest in leading high-visibility projects.
• Problem-solving abilities with attention to detail and motivation for ongoing improvement.
• Flexibility to work cross-functionally in a fast-paced environment.
• Sincere interest and empathy for clients and colleagues.
• Passion for mental health and understanding of healthcare/benefit space.
• Intellectual curiosity and capacity to advise leadership on projects.

Responsibilities:

• Manage a portfolio of Enterprise Accounts for high-priority customers.
• Build and maintain relationships with global stakeholders including Benefit Managers, HR Executives, and consultants.
• Partner with clients to define and execute a custom program strategy integrating Modern Health within their benefits offerings.
• Convert clients into Modern Health champions to leverage successes for references and case studies.
• Use data and insights for informed decision-making that drives partnership growth and success.
• Analyze account data to understand client health and identify opportunities or risks.
• Drive success in metrics like improved wellness outcomes and retention rates.
• Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.