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Client Success Manager - West

Posted 1 day agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Pacific and Mountain time zone, Pacific, Mountain

💸 Salary: 133875.0 - 175000.0 USD per year

🔍 Industry: Mental health benefits

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisSalesforceAnalytical SkillsPresentation skillsAccount ManagementClient relationship managementCustomer Success

Requirements:
  • 5+ years of experience in managing relationships or selling to HR leaders in B2B tech.
  • Strong interpersonal and relationship-building skills with a proven success record.
  • Ability to leverage data and storytelling to provide actionable recommendations.
  • Excellent presentation skills and interest in leading high-visibility projects.
  • Problem-solving abilities with attention to detail and motivation for ongoing improvement.
  • Flexibility to work cross-functionally in a fast-paced environment.
  • Sincere interest and empathy for clients and colleagues.
  • Passion for mental health and understanding of healthcare/benefit space.
  • Intellectual curiosity and capacity to advise leadership on projects.
Responsibilities:
  • Manage a portfolio of Enterprise Accounts for high-priority customers.
  • Build and maintain relationships with global stakeholders including Benefit Managers, HR Executives, and consultants.
  • Partner with clients to define and execute a custom program strategy integrating Modern Health within their benefits offerings.
  • Convert clients into Modern Health champions to leverage successes for references and case studies.
  • Use data and insights for informed decision-making that drives partnership growth and success.
  • Analyze account data to understand client health and identify opportunities or risks.
  • Drive success in metrics like improved wellness outcomes and retention rates.
  • Collaborate with Product, Operations, Sales, and Clinical Care teams to advocate for clients.
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🔥 Client Success Manager - West
Posted 1 day ago

📍 Pacific and Mountain time zone

🧭 Full-Time

💸 133875.0 - 175000.0 USD per year

🔍 Mental health benefits platform

🏢 Company: Modern Health👥 251-500💰 $74,000,000 Series D almost 4 years agoMental HealthTherapeuticsmHealthWellnessHealth CareSoftware

  • 5+ years' experience managing relationships or selling to HR leaders or clients within B2B tech, learning & development, or employer benefit space.
  • Strong interpersonal, relationship-building, and listening skills.
  • Ability to leverage data to make actionable recommendations.
  • Engaging presentation skills and ability to lead high visibility projects.
  • Problem-solving skills with attention to detail.
  • Flexibility to work cross-functionally in a fast-paced environment.
  • Interest in and empathy for clients and co-workers.
  • Passion for the company's mission and understanding of healthcare/benefits.
  • Ability to influence projects and advise leadership.

  • Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health.
  • Build and manage relationships with stakeholders including Benefit Managers, HR Executives, and consultants.
  • Define and execute custom program strategies that integrate Modern Health into clients' benefit offerings.
  • Convert clients into Modern Health champions for references and case studies.
  • Use data and insights to guide decision making and make actionable recommendations.
  • Drive success in metrics like wellness outcomes and product expansion.
  • Collaborate across functions to advocate for clients.

Data AnalysisSalesforceAccount ManagementClient relationship managementStrong communication skillsStakeholder management

Posted 1 day ago
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