Director, Client Success Manager

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Requirements:

• Bachelor’s degree or equivalent work experience
• 2+ years’ experience in sales or customer service management, preferably in Higher Ed
• Knowledge of the HE market and payments industry
• Ability to manage a book of business with a team of 10 and 800 accounts
• Excellent oral and written communication skills
• Willingness to travel 10-25%

Responsibilities:

• Director a Team of CSMs in the Higher Ed territory for Transact/CBORD clients
• Meet sales goals for Renewal, HW, and SW values
• Align team processes and tasks with CSM leadership
• Coordinate with Sales leaders for territory alignments
• Handle escalations and collaborate with internal departments to streamline processes
• Train and onboard new CSM team members
• Travel as needed to HE events, company planned events, and individual client sites