ApplyAssociate Client Success Manager - Travel & Ticket Marketplaces
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💎 Seniority level: Lead, 5-7 years
📍 Location: USA
💸 Salary: 110000.0 - 175000.0 USD per year
🔍 Industry: Travel and Ticket Marketplaces
🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff almost 2 years agoLendingFinancial ServicesPaymentsFinTech
🗣️ Languages: English
⏳ Experience: 5-7 years
🪄 Skills: Project ManagementData AnalysisAnalytical SkillsPresentation skillsClient relationship managementCross-functional collaborationCustomer Success
Requirements:
- Bachelor’s degree with at least 5-7 years of enterprise customer-facing experience.
- Experience in online ticket marketplaces and/or online travel industry preferred.
- Knowledge of e-commerce preferred.
- Excellent relationship management skills, with the ability to influence outcomes.
- Excellent presentation and data organization skills, with proficiency in Google Workspace.
- Experience in managing cross-functional projects with high attention to detail.
- Strong written and verbal communication skills.
- Excellent problem-solving and analytical abilities.
- Previous new business sales experience is a plus.
Responsibilities:
- Lead and co-manage a portfolio of key accounts to develop long-term business relationships.
- Implement a proactive client management strategy to encourage retention and growth with our merchant partners.
- Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment.
- Promote marketing best practices and optimization strategies with our merchant partners.
- Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy.
- Collaborate cross-functionally across various teams to improve the Affirm offering for our merchants.
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