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Strategic Account Manager

Posted 15 days agoViewed

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💎 Seniority level: Manager, 7+ years of client-facing experience including 4+ years of enterprise experience in technology

📍 Location: United States

💸 Salary: 165000.0 - 177000.0 USD per year

🔍 Industry: Technology, grocery

🏢 Company: Upside👥 251-500💰 $100,000,000 Debt Financing almost 3 years agoData ManagementMarketplaceRetailBusiness DevelopmentAppsMobile AppsRetail Technology

🗣️ Languages: English

⏳ Experience: 7+ years of client-facing experience including 4+ years of enterprise experience in technology

🪄 Skills: Project ManagementData AnalysisAnalytical SkillsAccount ManagementSales experience

Requirements:
  • 7+ years of client-facing experience including 4+ years in technology with enterprise-level clients.
  • Strong record of exceeding retention and growth targets.
  • Experience in public speaking to both formal and informal audiences.
  • Strong analytical skills for translating data into engaging narratives.
  • Project management capabilities for client communications and report interpretation.
  • Creative problem-solving skills for diagnosing issues and presenting solutions.
  • Experience in the grocery industry or a two-sided marketplace is a plus.
Responsibilities:
  • Lead mid-market and enterprise accounts in the grocery vertical.
  • Coordinate with internal teams to enhance retailer relationships.
  • Manage onboarding and long-term account management.
  • Improve account retention through platform education and customized data.
  • Identify and close expansion opportunities.
  • Predict and address client concerns to prevent churn.
  • Lead monthly account reviews and provide insightful reporting.
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