Customer Success Manager

Posted about 7 hours agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: United States

💸 Salary: 106000.0 - 118000.0 USD per year

🔍 Industry: Video streaming software solutions

🏢 Company: Wowza Media Systems👥 51-100💰 Private almost 13 years agoEnterprise Software Mobile Software Social Media

⏳ Experience: 2+ years

🪄 Skills: Data AnalysisAccount ManagementClient relationship managementRelationship managementCRMCustomer SuccessSaaS

Requirements:

Proven experience in customer success or account management within the SaaS industry.
2+ years experience in a Customer Success or Account Management role with SMB or Enterprise accounts.
High situational adaptability in formative environments.
Strong understanding of revenue retention and financial metrics.
Excellent communication and interpersonal skills.
Ability to manage multiple clients and projects with attention to detail.
Strategic thinking with a proactive, results-oriented approach.
Experience with CRM software and customer success platforms is a plus.
Bachelor’s degree in business administration, Marketing, or related field preferred.

Responsibilities:

Proactively manage account territory to retain existing recurring revenue.
Forecast revenue retention and maintain updated reporting.
Analyze client usage data to identify trends requiring action.
Develop strategies to enhance client engagement and retention.
Build relationships with stakeholders in client organizations.
Resolve client inquiries and concerns promptly.
Check in with clients for feedback and additional value opportunities.
Identify at-risk accounts and implement action plans.
Ensure customers leverage the full capabilities of the Wowza platform.
Lead onboarding for new clients for successful adoption.
Collaborate with sales on customized onboarding plans.
Identify opportunities for additional Wowza products and services.

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