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Customer Success Manager

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💎 Seniority level: Manager, Approximately 3-5 years experience in a customer success role

📍 Location: Texas, Florida, West Coast, Pacific Time Zone, NOT STATED

🔍 Industry: School safety software

🏢 Company: Raptor Technologies👥 101-250💰 Private about 6 years agoSecuritySoftware

🗣️ Languages: English

⏳ Experience: Approximately 3-5 years experience in a customer success role

🪄 Skills: SalesforceCommunication SkillsOrganizational skillsTroubleshootingCustomer Success

Requirements:
  • Approximately 3-5 years experience in a customer success role.
  • Outstanding relationship and rapport building abilities.
  • Excellent verbal and written communication, presentation, and problem-solving skills.
  • High degree of professionalism and dependability.
  • Self-starter with strong organizational and time management skills.
  • Willingness and ability to work flexible hours.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Salesforce and Gainsight experience is a plus.
  • Skilled at troubleshooting with a logical, systematic approach.
  • Willing to travel at least 25%.
Responsibilities:
  • Drive customer success as the first point of contact for customers in named accounts.
  • Monitor overall client utilization and success.
  • Provide ongoing service and support while managing customers’ expectations and implementing action plans.
  • Track and improve churn rate and satisfaction scores in assigned accounts.
  • Build relationships with key influencers to increase overall satisfaction.
  • Educate clients about available solutions and upgrades.
  • Maintain in-depth knowledge of products and ongoing releases.
  • Protect business with current partners.
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