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Customer Success Manager

Posted 5 days agoViewed

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💎 Seniority level: Manager, Proven experience working in customer success, account management, renewals, or sales

📍 Location: Australia, United States, Belgium, Iceland, United Kingdom

🔍 Industry: Software security

⏳ Experience: Proven experience working in customer success, account management, renewals, or sales

🪄 Skills: Project ManagementData AnalysisCommunication SkillsCollaborationAccount ManagementStakeholder managementCustomer SuccessSaaS

Requirements:
  • Proven experience working in customer success, account management, renewals, or sales.
  • Demonstrated experience within a technology or software company, ideally in SaaS or subscription software.
  • Experience in driving customer retention, growth, and software adoption.
  • Proven ability to develop client strategies and track successful delivery.
  • Ability to work collaboratively with distributed teams across different cultures.
  • Strong communication and interpersonal skills.
  • Agility in responding to evolving business priorities.
  • Experience in working with executives and decision-makers.
  • Strong operational skills that drive organizational efficiencies.
  • A Bachelor's degree from an accredited college or university required.
Responsibilities:
  • Set the overall vision and strategic plan for customers within the mid-market and SMB segments.
  • Focus on driving product adoption, providing positive customer experiences, and ensuring success with the platform.
  • Develop onboarding and success motions that integrate processes, content, and data insights.
  • Cultivate collaboration within the Go-To-Market team and across the customer base.
  • Drive operational practices to track client performance and ensure adherence to success plans.
  • Build and maintain relationships at multiple levels within assigned customers' organizations.
  • Present quality business reviews showcasing metrics, value, and usage best practices.
  • Work closely with renewals and sales management on account strategies and risk mitigation.
  • Ensure customer satisfaction and drive continuous product adoption.
  • Escalate client issues promptly to orchestrate resources for resolution.
  • Mitigate churn and drive expansion through customer advocacy.
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