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Customer Success Manager (CST/EST)

Posted 4 days agoViewed

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💎 Seniority level: Manager

📍 Location: CST, EST, CST, EST

💸 Salary: 70000.0 - 80000.0 USD per year

🔍 Industry: Digital mental health

🗣️ Languages: English

🪄 Skills: Project ManagementData AnalysisCustomer supportSaaS

Requirements:
  • Experience with SAAS product support and enablement.
  • Project management skills for tracking multiple concurrent customer launches.
  • Ability to drive adoption at scale across multiple districts and staff members.
  • K12 edtech experience is a plus.
Responsibilities:
  • Lead fast and smooth school district program launches including technical onboarding and campus staff training.
  • Collaborate with Account Managers to implement district-specific adoption initiatives.
  • Engage stakeholders to drive adoption across a portfolio of 50+ school districts.
  • Develop and modify resources, campaigns, events, and processes for effective customer support.
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