Strategic Customer Success Manager

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Requirements:

• 6+ years of experience in a Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.
• Experience assisting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Passion for going above and beyond and thriving in a fast-paced environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Responsibilities:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals.
• Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.