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Customer Success Manager

Posted about 11 hours agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 106000.0 - 135000.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Datavant

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSQL

Requirements:
  • 3+ years of project management and/or client success experience.
  • Familiarity with healthcare data systems, data formats, and processes.
  • Bachelor's degree in business, technology, or related field.
  • Knowledge of healthcare industry concepts including payment models, risk adjustment, and medical coding.
  • Advanced Excel skills with knowledge of vlookup and pivot tables.
  • Excellent written and oral communication skills.
Responsibilities:
  • Lead the relationship with the customer ensuring that they receive the best possible results.
  • Manage coordination, tracking, and reporting of all customer project-related activities.
  • Coordinate and facilitate efforts of associated project resources across internal teams.
  • Ensure smooth communication channels between internal stakeholders through regular reporting.
  • Own client success/process management tools and resources.
  • Monitor project status and address customer issues as they arise.
  • Prepare final reports and calculate project results summaries.
  • Identify and implement process improvements in line with organizational goals.
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