Customer Success Manager II

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Requirements:

• 4+ years of experience in a Customer Success-related role.
• Proven ability to build rapport and relationships with stakeholders.
• Solid understanding of online software (SaaS) services and technology-based solutions.
• Bachelor's degree (B.S. or B.A.) preferred.
• Excellent writing and communication skills with strong presentation abilities.
• Highly organized with strong attention to detail.
• Ability to learn new concepts quickly and adapt to dynamic environments.
• Data-driven with an appreciation of organization and processes.

Responsibilities:

• Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, and customization assistance.
• Manage the onboarding experience for customers, delivering group training and one-on-one sessions.
• Become the internal voice of the customer, collaborating with other teams to resolve issues.
• Take ownership of each customer’s success and ROI with services.
• Build strong relationships with users and sponsors.
• Respond to customer questions and requests promptly.
• Maintain portfolio analytics and create reports.
• Solicit customer references and referrals.
• Collaborate with product, marketing, and sales teams to communicate customer needs.
• Manage customer renewal process and identify upsell opportunities.