Implementation Engineer

Posted about 1 month agoInactiveViewed

💎 Seniority level: Middle, 2- 7 years

📍 Location: Philippines

🔍 Industry: Technical Support

🏢 Company: Encora👥 10001-10001💰 $200,000,000 Private over 5 years agoBig Data Cloud Computing Software

🗣️ Languages: English

⏳ Experience: 2- 7 years

🪄 Skills: PythonSQLJavaC#AzureGrafanaPostgresPrometheus

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
Minimum 2 years of experience in a technical support role or similar position.
Experience with Relational databases and ability to write SQL queries and stored procedures.
Knowledge of programming / scripting languages (e.g., Python, C#, Java) for automation.
Familiarity with unix or windows operating systems is a huge plus.
Familiarity working and supporting cloud native platforms and technologies
Experience using monitoring and logging tools is a huge plus (e.g., Grafana, Prometheus).

Provide prompt and efficient technical support to customers via various channels (email, chat).
Diagnose software issues, using your knowledge of client's applications.
Create and maintain documentation for common issues and their resolutions, contributing to the knowledge base.
Work closely with other teams, including Engineering, Product Development, and IT to resolve customer issues.
Continuously seek ways to improve support processes and tools.
Assist in the onboarding of new clients, including setting up environments, configuring software according to client specifications, and importing data